After sales management

• Create, maintain, and update SAP S/4HANA QM transactions
• Independently manage warranty claims from international distributors and branches (SAP S/4 & SAP C4C)
• Oversee Power BI KPI analysis for internal and external stakeholders
• Provide technical support to international distributors and branches as Technical Representative through online and hands‑on support sessions

Manufacturing & Production Supervision Management

• Creation, implementation and maintenance of internal process audits along the entire supply chain (based on ISO 9001:2015/2026) in cooperation with the Planning department.
• Use, maintain and develop new features for Scott's dedicated QC App for supply chain quality management tasks
• Bicycle Production supervision at various production locations (worldwide) together with Scott Engineers and Product Managers.

Technical Documentation Ma...