Key Duties And Responsibilities

• Allocate repair orders (ROs) to qualified technicians based on skill level, experience, and workload.
• Ensure balanced job distribution to maximize productivity and minimize idle time.
• Monitor ongoing repair progress and update job status in the Dealer Management System (DMS).
• Track vehicle flow within the workshop - from reception to quality check and release.
• Ensure all job cards are properly filled out and signed off before closing.
• Maintain workshop productivity and efficiency targets as set by the Service Manager.
• Analyze daily technician performance reports (efficiency, utilization, and proficiency).
• Implement corrective actions for performance deviations or bottlenecks.
• Support in preparing workshop performance reports and recommend process improvements.
• Liaise with Service Advisors to confirm repair scope, job priorities, and estimated c...