A Quality Assurance Manager serving Waldorf Astoria Hotels & Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Minimum 35 years of experience in a quality assurance guest experience or operational excellence management role within a luxury hotel or resort environment.
• Proven expertise in quality management systems service audits and guest feedback platforms such as Stay Experience TripAdvisor and other review portals.
• Strong analytical skills with the ability to interpret guest feedback and operational data to drive meaningful improvements.
• Excellent understanding of luxury hospitality standards including Forbes Travel Guide and brand‑specific benchmarks.
• Experience conducting service audits, property walkthroughs and quality‑related training.
• A kee...