Job Title: Quality Assurance Manager 

Location:100% Remote

Pay Range: $35.00 - $37.00/Hour

Employment Type: Contract

Duration: 13 Weeks

Shift: Day 5x8-Hour (08:00 - 17:00)



Description:

The Experience of Care Specialist II is responsible for managing and resolving formal patient complaints, grievances, and appeals in compliance with CMS, Joint Commission, and organizational policies. This role conducts detailed investigations into quality-of-care and service-related concerns, drafts written grievance responses, and collaborates closely with clinical leadership, Legal, Risk Management, and Quality teams.



The position requires managing complex, sensitive cases, engaging directly with patients and families, and ensuring regulatory timelines and documentation standards are met. This is a non-clinical, administ...