We are engaging with experienced Quality Assurance Managers in Sandton, Gauteng for a leading organisation within the financial services sector. The successful candidate will be responsible for ensuring consistent service quality while improving operational efficiency, strengthening governance, and leading teams within a fast-paced, regulated environment.
Key Responsibilities
- Oversee end-to-end quality assurance and service recovery functions to ensure consistent service excellence
- Drive process optimisation, operational efficiency, and continuous improvement initiatives
- Ensure compliance with governance frameworks, quality standards, and regulatory requirements
- Lead stakeholder engagement and client service excellence initiatives to enhance customer experience
- Analyse operational and financial performance data to support decision-making and reporting
Candidate Profile