Quality Assurance Manager (Alabang) | Onsite

About the job Quality Assurance Manager (Alabang) | Onsite

Responsibilities:

• Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes andbuild robust controls around them.
• Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stabilityand consistent delivery. Establish Quality measurement methods and ensure scores are improved.
• Client Management: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take correctiveactions.

Requirements:

• Minimum of 6 years' experience/exposure in Quality with at least 8 years o...