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Quality Assurance Lead - Customer Experience & Coaching

Company

Bank of the Philippine Islands (BPI)

Location

manila, Philippines

Type

Full-time

A leading financial institution is seeking a Quality Assurance Officer in Manila. The role involves monitoring and enhancing customer interactions handled by Sales Advisors, ensuring compliance and quality service. Responsibilities include implementing quality processes and conducting performance reviews. Candidates should have a Bachelor's degree, at least 1 year of experience in Quality standards, and strong communication and presentation skills. This position offers an opportunity to drive continuous improvement within the organization.
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