QUALITY ASSURANCE ANALYST | MANILA, PHILLIPINES

Travelport is the brains behind lots of your travel bookings—plane, car or hotel. Our technology is used to book that magical holiday, long awaited bucket‑list trip or overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

What does a Quality Assurance Analyst do?

The Quality Assurance Analyst – AI Agents ensures that AI‑driven customer support interactions within ServiceNow Customer Service Management (CSM) meet the same quality, compliance, and experience standards applied to live customer support agents. The role focuses on reviewing and assessing AI agent responses (e.g., Virtual Agent and Now Assist for CSM) to ensure alignment with support processes, approved knowledge, documentation standards, security and compliance requirements, and tone of voice. Working closely...