The Role

The Quality Analyst Team Leader plays a key role in ensuring Ecosa delivers WOW customer experiences across all touchpoints. This role leads the Quality Analyst team in monitoring, evaluating, and coaching performance to ensure that every customer interaction reflects Ecosa’s principles and values. The Team Leader not only upholds service standards but also drives a culture of excellence, accountability, and continuous improvement within the team.

Key Responsibilities:

Leadership & Team Management

• Lead, mentor, and support the Quality Analyst team to ensure consistent and fair evaluations.
• Foster a culture of collaboration, learning, and alignment with Ecosa’s customer-first values.
• Manage performance, provide coaching, and build career development plans for team members.

Quality Assurance Oversight<...