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Quality Analyst

Company

Telebest

Location

Cape Town, South Africa

Type

Full Time

Responsibilities



  • Evaluate and analyze the performance of our customer care team from a quality perspective.

  • Provide insightful analysis, feedback, and recommendations to improve customer service levels.

  • Identify process and agent opportunities to enhance service delivery and exceed customer expectations.

  • Maintain a keen eye for detail to ensure accuracy and compliance with established protocols.

  • Utilize your expertise in fintech fundamentals to support the team's proficiency.

  • Foster effective communication and collaboration within the team to achieve collective goals.

  • Leverage your exceptional listening and analytical skills to identify areas for improvement.

  • Utilize MS Office, particularly Excel, to compile and present comprehensive reports


Qualifications



  • Strong knowledge of customer care processes and techni...

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