Job Title: Quality Analyst – Banking Operations

Location: Onsite, Eton Centris, Quezon City

Schedule: Shifting (UK Time)

Education Requirement: Bachelor’s Degree

Job Summary

We are looking for a detail-oriented Quality Analyst with experience in US/UK banking operations within a call center or shared services environment. The role is responsible for monitoring service quality, analyzing performance metrics, and providing actionable insights to drive operational efficiency and adherence to standards.

Key Responsibilities

• Monitor and evaluate quality of customer interactions and processes
• Conduct audits and provide structured feedback and coaching to employees

Analyze operational and performance data to identify trends and improvement opportunities

• Support training and development initiatives based on quality assessment findings
• Collaborate with Operations, Training...