- Handle customer complaints and quality-related inquiries. This includes conducting historical investigations, researching and verifying work methods in other departments, and discussing countermeasure proposals with relevant teams. - Conduct customer process audits. This involves preparing documentation in accordance with customer requirements and agendas. - Collaborate with personnel from other departments to implement improvements and corrective actions based on audit findings. - Manage and supervise OQC (Outgoing Quality Control) personnel. Responsibilities include training, overtime approval, and performance verification. - Update and maintain OQC work procedures and standard operating instructions. - Report non-conforming products (NGs) identified during OQC inspections. - Conduct verification activities. This includes reviewing product quality documentation from prototyping through to mass producti...
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