URGENT HIRING: QA Team Lead – Quality Assurance

Location: MOA / Taguig (Onsite)

Are you a driven QA professional ready to step into a leadership role? Join our team and lead quality initiatives in a fast-paced BPO environment!

Key Responsibilities

• Monitor and evaluate customer interactions (calls, email, chat) for quality and compliance
• Analyze QA results and performance metrics for reporting
• Provide coaching and constructive feedback to team members
• Apply QA expertise to support operational excellence
• Handle QA initiatives and process improvements
• Manage workload independently and take initiative
• Support and guide junior team members
• Identify opportunities to enhance processes and performance
• Oversee daily team activities and ensure goals are met
• Maintain high standards of quality and professionalism

Requirements

• Experience in Quality ...