We are seeking a skilled **QA Support Engineer** to join our dynamic team.
**Responsibilities**
- Build and promote a quality-oriented culture through communication, awareness programs, and training
- Facilitate and conduct audits, analyze findings, suggest improvement actions and track resolutions
- Review 1 in every 4 cases in accordance with KPIs and SLAs
- Provide additional case scrubs when required
- Ensure accuracy in Customer Satisfaction (CSAT) evaluations
- Assist Team Lead in analyzing dissatisfaction reports (DSATs)
- Coach agents individually and in groups on quality-related topics
- Identify areas of QA challenges and oversee projects that address these issues
- Measure the impact of QA initiatives
- Follow up on feedback received through case flagging
**Requirements**:
- 3+ years of experience in QA practices
- Effective communicative abilities to provide discipline and direction
- Competency in QA reporting and analytics
-...