Patrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. They are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise, adaptability, and a passion for continuous growth.
As a QA Specialist, you will play a crucial role in ensuring the Customer Support team consistently delivers exceptional service. Your expertise will be instrumental in conducting thorough quality assessments, providing constructive feedback, and driving continuous improvement initiatives to uphold service excellence.
**Key Responsibilities**:
- **Quality Expert**: Serve as the quality control specialist within the Customer Support team.
- ** Audits and Reviews**: Conduct process reviews and QA audits of tickets, processes, and content to ensure compliance with company policies and standards.
- ** Insight Reporting**: Provide detailed insights to your manager ...