• Minimum of 34 years of experience as a Quality Assurance Manager
• Background in a Healthcare BPO organization is a strong advantage
• In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools
• Experience in managing a team of 68 team members
• Demonstrated success in driving process improvements to enhance quality performance

Preferred Qualifications:

• Six Sigma certification from a recognized institution
• Previous experience in the Revenue Cycle Management (RCM) industry