QA Lead/QA Exec

Company

Agensi Pekerjaan Penta Consultancy Sdn. Bhd

Location

kuala lumpur, Malaysia

Type

Full-time

Lead and manage a team of QAs within the assigned project domain (Audio / Video / LLM), ensuring quality objectives and SLAs are consistently met.
 
Develop and standardize QA rubrics, error typologies, and review guidelines based on project-specific annotation requirements.
 
Conduct calibration sessions regularly with QAs, Trainers, and PMs to maintain consistent quality interpretations across teams.
 
Analyze QA reports and annotation error trends to identify systemic issues and recommend corrective actions.
 
Collaborate with Trainers to translate recurring quality gaps into targeted training or retraining plans.
 
Perform quality audits on both QA and annotator performance to ensure review accuracy and reliability.
 
Monitor and report key quality metrics (Accuracy, Consistency, Disagreement Rate, Rejection Rate, etc.) to stakeholders.
 
Design and optimize QA sampling strategies to ensu...

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