About the Role

BlueKarrots is a Texas-based Final Expense IMO operating through an offshore telesales office. We specialize in selling Final Expense insurance policies across the U.S. through a performance-driven, compliance-focused sales model.

We are looking for an experienced and detail-oriented Quality Assurance (QA) Supervisor to lead our QA team and ensure that every sales and verification interaction meets company, carrier, and compliance standards. This role is critical in maintaining the integrity of our telesales operations, improving agent performance, and ensuring customer satisfaction through consistent quality monitoring and actionable feedback.

Key Responsibilities

• Supervise and lead the QA team to ensure consistent and objective evaluation of all sales and verification calls.
• Review and audit recorded sales calls to confirm adherence to company policies, compliance standards, and carrier requirements.
• I...