Quality Assurance / Customer Operations

Location: Manchester. Work: 3 days per week in office.

Responsibilities

• Conduct technical audits of end‑to‑end financial crime cases, ensuring full compliance with regulatory standards and internal risk appetite.
• Monitor and assess adherence to Service Level Agreements (SLAs) to guarantee timely risk mitigation without compromising investigative depth.
• Proactively identify emerging risks, procedural gaps, or near‑misses and raise significant findings to senior stakeholders.
• Develop comprehensive monthly Management Information reports that translate audit data into actionable business insights.
• Analyze trends and root causes across the department to provide strategic feedback, shaping training, policy updates, and operational processes.

Qualifications

• Experienced Investigator with a solid background in Financial Crime, AML and KYC.
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