Job Description

PMO Supervisor (CRM & Strategic Operations) is a critical leadership support role within the PMO, primarily responsible for overseeing Customer Relationship Management (CRM) workflows, client‑facing system escalations, and high‑level stakeholder alignment. Serving as the direct operational proxy for the PMO Manager and the Chinese PMO Manager, this role ensures seamless project continuity, executive representation in key meetings, and high‑level decision‑making when primary managers are unavailable. This position bridges client requirements with internal execution across all six project verticals.

Key Responsibilities

• CRM & Client Interface Management : Lead all CRM‑related workflows, managing client tickets, SLA justifications, and portal disputes, and align with the GLOBE GSP Team and external stakeholders to manage expectations and mitigate commercial/SLA penalties. Serve as Officer‑in‑Charge (OIC) and official representativ...