SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

Work Location & Schedule

This role is based in our Toronto office, with on-site work Monday–Thursday. Fridays are a remote half-day, providing a balance of collaboration and flexibility.

Key Responsibilities

Project Planning and Documentation

• Develop and maintain comprehensive project plans, timelines, and documentation to support project execution and tracking.
• Draft project SoWs and charters to define project objectives, scope, deliverables, and stakeholders, ensuring alignment with SysAid’s strategic goals and client needs.
• Create and maintain accurate records of ...