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Project Customer Service Support

Company

Boardroom Appointments

Location

South-Africa, South-Africa

Type

Full-time

About the job Project Customer Service Support

  • Matric
  • 3-5 years operational experience in freight forwarding air/ road, sea cargo

Responsibilities

  • Assist Internal and external sales on all modes of transport by receiving and handling RFQ (request for quote and RFI (request for Information) from prospective and current customers.
  • Negotiate rates with company referred Subcontractors in accordance with the Scope of Work and Incoterms.
  • Assist with obtaining information from company subcontractors and Network to provide the customer with the best solutions for the required scope of work.
  • Gather requirements from the customer, suggest alternative methods, contingencies, insurance cover and routing etc. and transfer successful sales to the Middle Office.
  • Assist Project Commercial team with commercial visits to customers whenever needed to explain the rates offer and Work method i.e., Scope of Work.

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