BRIEF POSITION SUMMARY:
The Customer Implementations Project Manager II will lead all aspects of large and complex customer implementations from contract through implementation. This role will work to define statement of work, develop project plans, identify risks and mitigation plans, monitor performance, report status, and ensure internal and external customer satisfaction.
DUTIES AND RESPONSIBILITIES
Works directly with the business, sales team, and customers to implement new business.
Apply Project Management methodology toward project success.
Responsible for drafting, maintaining and approval of project documents such as the Statement of Work (SOW), Project Plan, Change Requests Lessons Learned, etc.
Develops project plans and drives team to adhere to plan.
Apply lessons learned from previous projects to improve current and future outcomes.
Manages scope of work, recognizes changes in scope and works to control scope.
Focuses on deliverabl...