Program Assistant

Northeast Career Planning, a division of Unity House of Troy, is seeking an Program Assistant to provide vital clerical and program support. This role is perfect for someone who enjoys working with a variety of people, has strong organizational skills, and takes pride in helping operations run smoothly.

Key Responsibilities:

• Welcome visitors and program participants, maintain sign-in sheets, and manage visitor flow.
• Answer and direct incoming calls with professionalism, accuracy, and empathy.
• Collect and verify client information, including insurance cards during intake.
• Conduct customer satisfaction and appointment confirmation calls.
• Schedule appointments for employment assessments, workshops, and follow-ups across multiple programs.
• Provide administrative support to program staff, including preparing forms, packets, and case record files.
• Perform data entry in the Electro...