You will analyse and test customer returned ghd tools, determine root cause and failure modes, and translate findings into clear corrective actions. You will work closely with Quality, Product Lifecycle Management (PLM), R&D, Manufacturing and Change Management to prioritise improvements, raise change requests and track outcomes. This is a hands‑on role based in our Cambridge R&D centre, with access to test equipment and product experts.

LOCATION

This role will be based in our Cambridge R&D facility.

JOB ROLE AND RESPONSIBILITIES

• Receive, triage and inspect customer returned products, confirming reported symptoms and return reasons.
• Dismantle products safely and carry out structured fault finding using visual inspection, measurement and functional tests.
• Identify root cause and contributing factors, distinguishing design, component, manufacturing and customer misuse drivers.
• Extract, interpret and summarise d...