The Product Support Specialist is part of the Global Customer Support Team, responsible for providing support to clients on the Cornerstone OnDemand (CSOD) Talent Management Suite. Product Support Specialists work via telephone and electronic communication with clients to acknowledge, analyze, and resolve complex software questions and issues encountered in Cornerstone OnDemand’s applications.

This position requires a talented individual who can passionately and patiently educate clients on how our product is designed to work and excels in comprehensive problem analysis, software support, and customer service. This position might require remote on-call services.

This Support role provides support through different channels, including phone and Salesforce cases. The role might include shift hours / weekend / public holiday on-call duties.

In this role you will..

. + Develop a deep knowledge of Cornerstone’s solutions + Leverage all available resources...