Overview

As part of the Operations team, Product Support engineers assist Field Service in maintaining the safety, performance, and compliance of Versius Systems worldwide. They provide technical insights into escalated issues, support corrective actions, investigate root causes, and drive improvements across the business. The role requires a hybrid presence with at least three days a week in the Cambridge office.

Responsibilities

• Provide second and third tier escalation support for Field Service Engineers.
• Investigate new and historic service issues to support quality, regulatory, and technology improvements.
• Develop clear, concise, and accurate diagnostic and service content to enable efficient, autonomous, and compliant field service activities.
• Support corrective and preventative actions as part of the Quality Management System.
• Champion feedback from within the Service department.
• Lead and support pro...