Maintain appropriate knowledge of products and services to resolve client questions or concerns in an accurate and timely manner.
Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution within established time commitments.
Support customers within multiple asset classes: hospitality, hostels, short term rentals, serviced apartments, industry partners, tourism bureaus, real estate, and others as needed.
Maintain customer records by updating and entering account/subscription information in various systems.
Become a Subject Matter Expert on Benchmarking and legacy STR products and services in order to educate clients on what is available to best fit their needs.
Create and maintain accurate records regarding customer interactions.
Provide support services to other departments as needed.
Provide training to customers, which may include:...
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