Job Summary
This role is responsible for the end-to-end management of Medicare vendor relationships, including contracting, implementation, performance oversight, and optimization. The position partners cross-functionally to ensure vendor-delivered benefits meet regulatory requirements, achieve targeted financial outcomes, and support a high-quality member experience across multiple markets. Organize and maintain open lines of communication with internal and external customers to ensure that product information is up-to-date and accurate.

Essential Functions

+ Lead vendor onboarding, implementation, and ongoing relationship management in partnership with MA&R and internal stakeholders


+ Monitor and enforce contractual service level agreements (SLAs), ensuring vendors consistently meet performance expectations


+ Serve as the primary point of contact for vendor issue resolution, escalating and driving timely remediation