FUNCTIONAL DUTIES & RESPONSIBILITIES

• Owns and drives churn mitigation and retention programs for the legacy data portfolio through proactive customer engagement and structured migration to Managed SD-WAN or Hybrid networking set-up
• Identifies at-risk accounts and executes targeted retention, recovery, and migration strategies to protect and sustain revenue
• Leads legacy data transformation programs, including migration from MPLS services to Managed SD-WAN in coordination with Sales, Pre-Sales, Network Operations and Delivery teams
• Develops retention offers, bundled solutions, and commercial strategies to defend at-risk revenue and improve customer retention
• Tracks and reports performance including churn, retention, migration conversion, and revenue recovery metrics

TECHNICAL

• Legacy data services — Leased Line, MPLS, ATM, Frame Relay
• SD-WAN as migration tar...