Description

Role: Product Officer - BancaTakaful

Location: Abu Dhabi

Role Purpose

Handle Takaful sales staff related operational activities of Bancatakaful Department.

Key Accountabilities

• Lead the end-to-end processing of Takaful applications ensuring all documentation is thoroughly vetted and compliant with regulatory and internal standards.
• Oversee coordination with the sales team to rectify missing or incomplete information ensuring timely and accurate application submissions.
• Manage and monitor system uploads of all Takaful cases ensuring seamless workflow and timely business booking.
• Supervise dispatch operations ensuring original applications are securely and promptly sent to the back-office team and providers.
• Handle complex customer service requests including free-look cancellations surrenders reinstatements and escalated service issues ensuring high customer satisfaction....