Request ID: (phone number removed)

Title: Product Manager

Locations: San Jose, CA 95101

Duration: 6 Months

Rate Range: $53 - $58/Hour on W2 (All inclusive)

Note: Applicants must be willing to work on W2



Job Description:

Experienced Product Manager to drive end-to-end delivery of Integrated Customer Experience solutions across contact center platforms, with strong focus on CCaaS (preferably Amazon Connect).

Responsible for translating business needs into scalable solutions, managing product backlog, and collaborating with cross-functional teams to enhance customer and agent experiences in an Agile environment.



Role Descriptions:

Act as a customer advocate| translating business needs into scalable CCaaS solutions.
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