Product Manager

Company

Confidential

Location

Remote, Mexico

Type

Full-time

            3–5 years in Product Management or Process Optimization within CX or Customer Support environments. 
Strong expertise in chatbot ecosystems, including NLU and conversational design. 
Solid technical understanding of APIs, webhooks, and voice technologies (TTS, STT, VUI). 
Experience with Agile/Scrum and leading cross-functional teams. 
Data-driven mindset with SQL basics and strong analytical and stakeholder communication skills. 
Own and define the long-term product vision and strategy for Chatbot and Voice tools. 
Drive the product roadmap based on OKRs, prioritizing high-impact initiatives. 
Design and optimize user-centric chatbot and IVR experiences. 
Translate business needs into clear requirements across Ops, Data, and Engineering. 
Use data and performance metrics to continuously improve product quality and scalability. 
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