Key Responsibilities

• Prepare training materials and training course outline (TCO) for training sessions and lectures
• Organize and manage client and employee training programs and sessions
• Lead and support the introduction of new PMLS products
• Demonstrate equipment, procedures, and techniques to internal and external stakeholders
• Provide technical assistance and product leadership and support to marketing, sales, service, and external stakeholders
• Build and maintain customer relationships
• Resolve customer issues and escalations
• Continuously expand product knowledge through actual use and testing of products
• Conduct in-depth product and market research and analyze industry trends
• Provide regular feedback to management on matters pertaining to industry and product development
• Identify product competitors and provide analysis and recommendations

Qualifi...