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Product Designer - Conversational AI

Company

Infinity Consulting Solutions

Location

London, United Kingdom

Type

Full-time

Product Designer - Conversational AI (Chat & Voice)

My client is seeking a Product Designer to shape next-gen AI-driven chat and voice experiences. You'll design intuitive, end-to-end journeys that turn complex AI capabilities into simple, human-centred interactions.

This is a fully remote role with ocassional travel to London and Inside IR35.

Key Responsibilities

  • Design conversational AI journeys across chat and voice

  • Create agentic flows (task completion, recommendations, troubleshooting, e-commerce)

  • Define chat UI patterns (cards, buttons, actions + generative responses)

  • Apply strong UX writing, interaction design & information hierarchy

  • Collaborate closely with product, engineering, and AI teams

  • Use research, data, and experimentation to optimise experiences

  • Contribute to scalable design systems

  • Champion responsible, user-first AI design (trust,...

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