Develop a deep understanding of our users and their workflows, products, and markets through exposure to product support and testing activities 

Developing basic product thinking skills. Starts by defining the problems, goals and needs, and then experiments to uncover the best solution

Support applications by answering questions and troubleshooting bugs with some oversight

Flagging bugs and defects and relaying issues within the development team

Create and automate software test plans, cases, and scripts

Identify recurring issues/requests and make recommendations for feature enhancements

Communicates product bugs and workarounds in a structured manner, and with impact, to a variety of stakeholders including Product, Content, and Engineering.

Enthusiasm and initiative to solve problems with a combination of analytical skills and creativity