Position Summary: Conduct process audits, deploy designed processes, analyze and report performance on qualitySupport and implement de-risking plans for the processShare and document best practicesConduct RCAs on transaction monitoring to create action plans to reduce errors and improve service deliveryMonitor transactions and calls for compliance and highlight any failures to the team concernedProvide feedback to the agents, based on the findings of the monitoringParticipate in calibration processes with clientsRequired skill set:Technical Skills - Minimum 3 years of relevant experience in P2P process including at least one year as a quality auditorAccounting Fundamentals – Understanding of payment documents, knowledge on how to match 3 way exceptions, knowledge on GR /IR resolutions, knowledge on payrun datesUnderstanding of Accounting Documents - PO, GRN, Invoice, Credit /Debit note, Remittance advices, AR Invoices, Proof of Delivery, Bill of Lading etc.,End to end knowledge on P2P ...