The role:

As our new Process Analyst, you will map business processes & customer journeys and use these to drive process and system improvements across the business in alignment with the wider organisational improvement strategy. This role also involves information gathering, data analysis and the creation of clear and accurate business process maps to identify opportunities for improvement and support change delivery initiatives.

Role Responsibilities:

Information gathering, data analysis and process mapping to identify opportunities for improvement and support change delivery initiatives:

• Understanding business objectives and mapping business processes accordingly

• Creating process maps and documentation aligned with the required standards and conventions

• Effectively engaging stakeholders and facilitating workshops to gather and document processes

• Working with change delivery teams to e...