Description
:
At Regions, the Contact Center Priority Banker provides full-service banking to affluent clients through appropriate advice, guidance, and education on Regions’ financial products and services.
Primary Responsibilities
Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions’ financial products and servicesAchieves required levels of inbound/outbound phone calls from the top 10% of Regions customer baseEducates and advises customers on products and services, including all loan and deposit typesTakes ownership of customer issues and works proactively with the customer for resolutionRefers customers to an internal team of experts when complex financial goals and needs are recognizedCompletes work with a limited degree of supervisionThis position requires the tracking of time and is eligible for ov...