At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Sandcastle Solution Architect – AWS (Pre-Sales)

Position Purpose

The AWS Solution Architect will serve as a technical subject matter expert for the SandcastleCX Practice, supporting pre-sales and post-sales customer engagements. The role focuses on designing, demonstrating, and validating Amazon Connect and AWS-based customer experience (CX) solutions through Proof of Concepts (POCs), customer workshops, and solution architecture.

Key Responsibilities

Lead pre-sales and post-sales customer engagements for SandcastleCX.

Gather business and technical requirements and design end-to-end AWS Connect solutions.

Build and d...