Job Description

As Principal Product Marketing Manager for Sprinklr Service, you will be the strategic owner of one of Sprinklr's most critical and fastest‑growing business lines. Reporting to the VP of Product Marketing and embedded within the Product Marketing Center of Excellence (CoE), you will define how Sprinklr Service is positioned, differentiated, and brought to market globally. This is a senior individual‑contributor role that requires deep CCaaS expertise, sharp strategic instincts, and the ability to drive both global strategy and cross‑functional execution at scale.

Responsibilities

• Define and own the global positioning and messaging architecture for Sprinklr Service, articulating a differentiated Platform + AI narrative that resonates with Contact Center and Customer Service leaders.
• Set the strategic direction for how Sprinklr Service competes and wins in the CCaaS and customer service technology market.
• Develop...