About the Role

• Principal Product Designer joining the UX team to lead design strategy for the AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams.
• Define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring AI capabilities are intuitive, trustworthy, and transformative for technical operations teams.
• Pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience.
• The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting‑edge technology accessible and valuable to practitioners.

What You'll Be Doing