Job Description

The Education Manager is responsible for leading the design, development, and delivery of end-to-end training and capability-building services for the Electronic Staff Record (ESR) system. The role ensures that users, payroll teams, HR stakeholders, and technical support teams are effectively trained to maximize system adoption, operational efficiency, and compliance.Key Responsibilities1. Training Strategy & GovernanceDefine and execute the ESR training strategy aligned with objectives and service transition plansEstablish training governance, standards, and quality assurance processesEnsure compliance with regulatory, audit, and data protection requirementsDevelop training KPIs, reporting metrics, and continuous improvement mechanisms2. Curriculum & Content ManagementDesign and maintain comprehensive ESR training curriculum covering: HR & Payroll modulesSelf-service and manager self-service (ESS/MSS)BACS and finance-related processesOversee develop...