Job Description

Role OverviewThe Customer Relationship Manager (CRM) acts as the primary interface . The role is responsible for managing client relationships, ensuring service satisfaction, and aligning Infosys service delivery with strategic, operational, and governance expectations.The CRM operates within a complex multi-stakeholder environment involving ,ESR Central Team, organisations, and internal Infosys delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service ..Key Responsibilities1. Client Relationship ManagementAct as the primary point of contact for ESR Central Team stakeholdersBuild and maintain strong, trusted relationships with: Central TeamProgramme stakeholders and user organisationsEnsure a structured and proactive engagement model across all service layersRepresent Infosys in governance forums, service reviews, and stakeholder meetings2. Service Delivery AlignmentEns...