Position Summary

We are currently looking for a Principal BPO/BPaaS Sales Lead for our Agentic AI Customer Service business, based in the UK & I region. The role requires remote work with client-related travel. The successful candidate will be a subject‑matter expert in one or more industries and have a proven history of originating relationships and closing large, complex BPO and BPaaS deals.

Key Responsibilities

• Act as a market maker, proactively originating deals and creating demand in the market.
• Serve as a subject‑matter expert and articulate core value chain processes and transformation opportunities in industries such as Banking & Financial Services, Fintech, Insurance, Manufacturing, Retail, Consumer, Travel & Hospitality, Hi‑tech, Energy & Utilities, Telecom, Healthcare, and Life Sciences.
• Utilise a consultative approach to understand prospective clients’ challenges, stakeholders, and goals, and develop tailored transformative...