## Principal Associate, Process ManagementApplylocations: Toronto, ONtime type: Full timeposted on: Posted Todayjob requisition id: R Bay Street (93021), Canada, Toronto,Toronto, Ontario,Principal Associate, Process Management****About Capital One Canada.****For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!****About the Team****Specific to this role, we are a global footprint of outsourced contact centres for voice, back office and digital channels. We support the people who support our customers. When customers need help, they reach out to a large network of super-talented phone and chat agents who must confidently handle anything that is thrown their way.****About the Role****We are constantly seeking improvements to our product offe...