**Requisition number:** 2348355
**Job category:** Technology

Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. To support this mission, OSIT has initiated a multi‑year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start **Caring. Connecting. Growing together.**

The role leads the design and architecture of Amazon Connect-based contact center solutions, integrating telephony systems and supporting areas such as product development, data and analytics, observability, routing, desktop/CTI, WFM/WFO, platform integration, SBC/telephony, an...