Join Genesys as a Principal Agentic AI Architect in Ontario, Canada. This full-time role specializes in creating impactful AI solutions that connect people and systems for enhanced customer experiences.

You'll spearhead the end-to-end orchestration of AI initiatives, collaborating with senior stakeholders to align business objectives and technical strategies. With over 8 years in AI-driven solution delivery, you will transform ambitious goals into scalable, production-ready outcomes, utilizing Genesys Cloud’s advanced capabilities.

Key Responsibilities: • Lead design and delivery of AI solutions • Optimize architectures based on business KPIs • Collaborate with internal teams and stakeholders • Create rapid prototypes to accelerate time to value • Champion responsible AI practices

Requirements: • 8+ years in CX, CRM, or AI solutions • Expertise in AWS, Azure, or GCP platforms • Experience with API-driven architectures • Background in conversational AI and NLP...