Description

Customer Services

• Error free execution of all customer/branch based financial (cash receipt and payments) and all other non-financial transactions as per delegated authority and SOPs, to ensure accurate processing and optimum level of customer satisfaction.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Adherence of key soft skills: thank clients, maintain eye contact, invite them back etc.
• Meeting TATs (Turn Around Time) for transaction processing

Control and Compliance

• Implement all processes as per priority segment’s Standard Operating Procedures and agreed KPIs in order to ensure adherence to the policies and maintain branch performance.
• Check and monitor the assigned branch operational reports to mitigate operational risk and help with the branch in attaining satisfactory audit rating

Branch Security