Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
Good product knowledge is essential to ensure that good / suitable ...
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